Refund policy

Return & Refund Policy

At Innovative Art, we want you to be happy with your purchase. Please read our Return & Refund Policy below.

We offer a 14-day return policy, which means you have 14 days after receiving your artwork to request a return.

Returns are only accepted if the artwork is defective or arrives damaged.

To be eligible for a return:

14-day withdrawal window — customers have 14 days from delivery of the last item to cancel
Return timing — customers must send items back within 14 days of notifying innovativeart25 of the cancellation
Refund timing — We'll issue your refund after we receive and inspect your returned item. Once the return has been processed, the refund will be sent to your original payment method. We'll issue your refund within 14 days after we receive your returned item.
Standard outbound shipping — you must refund the original standard shipping cost (you don't have to refund express/premium upgrades) If the customer chose standard outbound shipping, we refund the original standard shipping cost. If they paid extra for express or premium shipping, you are not required to refund the additional upgrade cost—only the standard shipping amount.
Return shipping responsibility — customers must pay for their return shipping
Exemptions this items can't be returned such as
- Custom or personalized artwork
- Sale or clearance items
- Gift cards
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids, or gases
How to start a request — direct customers to their account at https://shopify.com/72064729265/account